Terms of Service - Vienna Legal Technology

Effective Date: March 4, 2026

Last Updated: September 26, 2026

1. Legal Status and Purpose

These terms are an agreement between you and Vienna Legal Technology Corporation (“Vienna Legal Technology,” “we,” or “us”).

JuristAI.org and Vienna, the legal operations agent, with her workspaces (civil operations, criminal, startups & VC, and in-house) are digital platforms that offer AI-assisted legal operations, research, drafting, and practice management tools. These platforms do not provide legal advice, do not create attorney-client relationships, and are intended for use by licensed professionals and pro se users who fully understand their legal obligations under federal and ethical rules.

The service is provided on an "as is" and "as available" basis without any warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. Vienna Legal Technology does not guarantee that the service will be uninterrupted, error-free, or free of harmful components.

Vienna Legal Technology shall collect, use, store, and share user data in accordance with its Privacy Policy. Some features may support attorney-directed workflows, but Vienna Legal Technology does not guarantee attorney availability, attorney supervision, or legal privilege for content processed through the platform.

All intellectual property rights in the platforms, including but not limited to trademarks, copyrights, and proprietary software, are owned by Vienna Legal Technology. Users agree not to use Vienna Legal Technology’s intellectual property without prior written consent, except as expressly permitted under this agreement.

2. AI Use and Human Verification Obligations

All outputs generated by Vienna Legal Technology’s platforms are automated suggestions based on large language models and databases.

Users grant Vienna Legal Technology a non-exclusive, royalty-free, worldwide license to use Customer Content only for the limited purposes of: (a) operating, providing, and maintaining the Services; (b) security, abuse prevention, and enforcing these Terms; and (c) improving specific user-facing ingestion and workflow reliability features enabled by the user.

Vienna Legal Technology does not use Google user data or Gmail-derived data for marketing, advertising, analytics, profiling, or resale.

Users must:

  • Independently verify all legal authorities, facts, and conclusions.
  • Document human review of any AI-generated content before submission to any court or tribunal.
  • Acknowledge that output may contain hallucinations, outdated material, or inaccuracies.

Clause: "All AI-assisted work must be verified by a qualified human reviewer prior to submission to any court or tribunal."

3. Pro Se User Disclaimers

JuristAI.org contains specialized disclaimers for non-lawyer (pro se) users:

  • Pro se users must complete an AI-risk training acknowledgment before use.
  • The user must independently verify all legal citations or arguments suggested by the platform.

Clause: "Pro se filers must explicitly acknowledge their understanding of verification requirements and the risks of relying on AI-generated content."

4. Professional Liability & Scope of Service

4.1 Limitation of Liability

Vienna Legal Technology is not liable for legal errors, missed deadlines, or improper filings. However, the User agrees to indemnify and hold Vienna Legal Technology harmless from any losses, damages, or liabilities arising from the User's actions, negligence, or breaches of this agreement, provided that Vienna Legal Technology promptly notifies the User of any claims and allows the User to participate in the defense. This indemnification is limited to reasonable and foreseeable damages and does not impose undue burdens on the User.

Neither party shall be liable for any failure or delay in performance under this Agreement due to causes beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, labor strikes, or other unforeseen events. The affected party shall promptly notify the other party of the occurrence of such an event and make reasonable efforts to resume performance as soon as practicable.

Liability is limited to the amount paid for the service in the 12-month period preceding the claim.

4.2 Insurance Requirements

Users who are licensed attorneys are responsible for maintaining Errors & Omissions (E&O) insurance if using the platform in a professional capacity.

Clause: "Professional liability coverage, including E&O insurance, must be maintained and updated regularly by all legal practitioners using the platform."

5. Platform Use Restrictions

Vienna Legal Technology is not authorized for:

  • Filing any documents without human review.
  • Use in jurisdictions where automated legal drafting is restricted.
  • Circumvention of court certification or verification rules.

Vienna Legal Technology may restrict or suspend accounts for misuse.

6. Certification & Documentation Requirements

Users must agree to:

  • Maintain internal records of AI-generated research and human verification steps.
  • Certify, where applicable, compliance with federal standing orders and platform protocols.
"I certify that all citations, case law, and legal analysis generated with assistance from JuristAI.org for [case name/court] have been reviewed and verified by a licensed attorney (or by me as a pro se filer acknowledging this responsibility)."

Each party agrees to comply with all applicable federal, state, local, and international laws, regulations, and ordinances in connection with the performance of their obligations under this Agreement. The User further represents and warrants that its use of Vienna Legal Technology’s services will not violate any applicable laws or regulations, including but not limited to data protection, privacy, and export control laws. Vienna Legal Technology reserves the right to suspend or terminate the agreement in the event of any breach of this provision.

7. Connected Accounts

You may connect third-party accounts so Vienna can work across your firm’s tools. Vienna Legal Technology accesses a connected account only as necessary to provide the features you enable, and only within the permissions you grant during connection. You may disconnect any account at any time from the Connections page or from the provider’s own settings.

7.1 Google / Gmail

If you connect your Google account, Vienna Legal Technology accesses Gmail data only as necessary to provide court-email ingestion features you enable.

OAuth scopes requested

  • gmail.readonly
  • gmail.metadata

Purpose limitation

  • Automatically ingest court emails into your matter workspace.
  • Extract docket documents and metadata from attachments.
  • Update matter timelines, filings, and deadlines based on court communications.
  • Improve ingestion accuracy and reliability.

Vienna Legal Technology’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Vienna Legal Technology does not use Gmail data for marketing, advertising, analytics, profiling, or resale.

7.2 Other connected services

Other supported connections include email and calendar providers (such as Microsoft 365 and Outlook), messaging (such as Slack and Microsoft Teams), meetings (such as Zoom and Otter.ai), file storage (such as Google Drive, OneDrive, Dropbox, and iManage), practice management (such as Clio), court records (such as PACER), and single sign-on providers (such as Okta). For each connection:

  • Vienna Legal Technology uses the data only to provide the features you enable, such as filing documents to matters, scheduling, drafting, deadline tracking, and replying on the channel you use.
  • Vienna Legal Technology does not use connected-account data for marketing, advertising, profiling, or resale.
  • Your use of each third-party service remains subject to that provider’s own terms, and you are responsible for having authority to connect the accounts you connect.
  • Sections 8 through 10 (human access, sharing, and revocation and deletion) apply to data from every connected account, not only Google.

8. Human Access Restrictions

Vienna Legal Technology personnel do not routinely read connected inboxes. Human access to Gmail-derived or workspace content is limited to cases where necessary to: (a) provide support at your request; (b) investigate security incidents, fraud, or abuse; or (c) comply with law or valid legal process.

9. Sharing and Transfer Limits

Vienna Legal Technology does not sell personal information or Google user data. Vienna Legal Technology does not share Gmail-derived data with advertisers, marketing partners, or data brokers.

Data may be shared only with:

  • Service providers/processors necessary to operate the Services (for example, AWS hosting, storage, and security), under contractual restrictions.
  • Legal and safety recipients where disclosure is required by law, legal process, or necessary to protect rights and security.
  • Successors in merger, acquisition, financing, or sale of assets, subject to confidentiality protections.

10. Revocation, Deletion, and Retention

  • You may revoke Google access in Google Account settings.
  • After revocation, Vienna Legal Technology stops new Gmail access.
  • Previously imported Gmail-derived content may remain in your workspace until deleted by you or purged under retention settings.
  • Upon account deletion, Gmail-derived content and attachments are deleted within 30 days unless retention is required by law or a valid legal hold.

11. Terms of Use Summary (DSA Compliance)

As required under Article 14 DSA:

  • These terms and content policies are drafted in clear, user-friendly language.
  • Content moderation tools include algorithmic filters and human review protocols.
  • Significant updates to these terms will be notified in advance, unless urgent compliance changes are mandated.

12. User Conduct and Acknowledgment

All users must:

  • Act in accordance with applicable federal, state, and court rules.
  • Refrain from presenting AI content as human-drafted unless properly certified.
  • Accept that misuse may lead to service suspension and referral to disciplinary authorities.

13. Governing Law, Jurisdiction, and Arbitration

This Agreement shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law rules.

Unless otherwise required by law or procedural rule:

  • Federal jurisdiction for disputes shall lie with the United States District Court for the Western District of Michigan.
  • State-law disputes shall lie in the state courts of Michigan, specifically Ottawa County or Kent County.
  • The Parties may agree to arbitrationadministered by the American Arbitration Association (AAA)or another mutually agreed-upon provider, with venue in Grand Rapids, Michigan.

Arbitration & Class Action Waiver

If a dispute arises that cannot be resolved informally, you and Vienna Legal Technology agree to resolve any Dispute through binding individual arbitration, administered by the AAA under its applicable Consumer or Commercial Rules.

This applies to:

  • These Terms of Service
  • Any use of JuristAI.org or Vienna, including any of her workspaces
  • Any communications or transactions with Vienna Legal Technology

Exclusions - you can still go to court for:

  • Claims that legally cannot be arbitrated (e.g., under public interest or consumer protection law)
  • Injunctive relief for misuse, IP infringement, or emergency cases
  • Small claims court cases that qualify

Opt-Out Right:

You may opt out of arbitration by emailing within 30 days of first agreeing to these Terms. Please include:

  • "Arbitration Opt-Out" in the subject line
  • Your full name and the email used for your account
  • A clear statement opting out

Other Terms:

  • Arbitration will occur in Grand Rapids, Michigan unless otherwise agreed
  • Language will be English
  • Each party pays its own legal fees unless required otherwise
  • No class actions: arbitration is on an individual basis only
  • Arbitrator's decision is final and binding

14. Termination & Updates

Vienna Legal Technology may update these terms as needed for compliance or operational reasons. Users will be notified through their account dashboard or email. Continued use after notification constitutes acceptance.

15. Acknowledgment

By using this platform, you acknowledge:

  • You have read and understood these Terms.
  • You accept the limits of AI, your verification responsibilities, and platform restrictions.
  • You consent to the governing law, dispute resolution, and jurisdiction provisions herein.